Tristeel (“Tristeel”, “we”, “us”, or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and protect information you provide to us through our website and during the course of our professional engineering services.
Information We Collect
We collect information you voluntarily provide to us when you use our website, submit a project enquiry, or communicate with our team. The types of information we may collect include:
- Full name, job title, and company or organization name
- Email address, phone number, and postal address
- Project details, technical specifications, and documents shared for engineering consultation
- Communication records including emails, messages, and call notes
- Technical data automatically collected when you visit our website, such as IP address, browser type, device information, and pages visited
We do not knowingly collect personal information from individuals under the age of 18. Our services are directed entirely at business professionals and corporate clients.
How We Use Your Information
Tristeel uses the information we collect solely for legitimate business and operational purposes, including:
- Responding to project enquiries and providing quotations or proposals
- Delivering contracted structural engineering and rebar detailing services
- Managing ongoing client relationships and project communications
- Sending relevant technical updates, service announcements, or scheduling information
- Improving our website, tools, and service offerings
- Complying with applicable legal obligations and professional standards
We do not use your personal data for automated decision-making or profiling purposes. We will never sell, rent, or trade your personal information to third parties.
Data Sharing & Disclosure
We treat all client information with the highest level of professional confidentiality. We do not disclose your personal information to third parties except in the following limited circumstances:
- Service Partners: Trusted sub-contractors or software providers engaged to support specific project deliverables, bound by equivalent confidentiality obligations.
- Legal Compliance: Where required to do so by applicable law, court order, or regulatory authority.
- Business Transfers: In the event of a merger, acquisition, or transfer of company assets, with appropriate data protection safeguards in place.
Any third party with whom we share data is contractually required to maintain the security and confidentiality of your information and to use it only for the specified purpose.
Data Security
We implement reasonable and appropriate technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:
- Encrypted data transmission over SSL/TLS protocols
- Access controls restricting data to authorized personnel only
- Secure project file storage and management systems
- Regular review of our security practices and infrastructure
While we take security seriously, no system is entirely immune to risk. We encourage you to exercise care when transmitting sensitive project data and to contact us immediately if you suspect any unauthorized access to your information.
Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Project-related data is typically retained for a period of seven (7) years to support warranty obligations, technical references, and regulatory compliance requirements standard in the engineering industry.
After the applicable retention period, personal data is securely deleted or anonymised in accordance with our internal data management procedures.
Your Rights
Subject to applicable law, you may have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate or incomplete personal data
- Request deletion of your personal data, subject to legal retention requirements
- Object to or restrict certain processing of your personal data
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the details provided below. We will respond to all legitimate requests within a reasonable timeframe and in accordance with applicable legal obligations.
Third-Party Links
Our website may contain links to external websites or resources operated by third parties. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of any external site you visit through a link on our platform.
Updates to This Policy
Tristeel reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will update the effective date at the top of this page.
We encourage you to review this page periodically. Your continued use of our website or services following any changes constitutes your acceptance of the updated policy.
Questions about this Privacy Policy?
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact us at [email protected].